1. Delivery and Return
The vehicle is delivered to the Renter in good condition and without apparent defects. Any complaints related to its condition must be made to the Owner immediately upon the delivery. The Renter agrees to return the car to the Owner with all documents and accessories and in the same condition at the place and time agreed with the company. The Owner reserves the right to repossess the vehicle without demand at the Renter’s expense if the vehicle is used in any way that violates these Terms and Conditions.
2. Damage, Loss, Theft etc.
In the event of damage to or loss of the vehicle or parts of it, including fire and breakage of glass, as well as in the event of water entering the engine or other important parts of the car, the Renter shall, if at fault, pay to the Owner the amount of all and expenses of the Owner (including, but not limited to replacement or recovery costs, repair costs, compensation for decline in value and loss of the rental fee). If the Renter or the driver violates these Terms and Conditions of Rental, any legal provisions (also Customs Regulation or Insurance Regulations) as loss of revenue, the Owner may charge a compensation corresponding of the rental charge, until the day the vehicle or a replacement vehicle will again be available to the Owner. The Renter’s liability may be partially waived if the Renter hires the car under the BASE tariff within the limits of the security deposit that he/she pays upon receipt of the vehicle and accepts the Loss Damage Waiver according to Clause 10 by placing his/her signature in the space “Accept” on the front page, provided that the Renter complies in all other respects the Terms and Conditions of this Rental Agreement.
3. Charges
The Renter shall pay any charges shown on the page or mentioned in the current tariffs.
- Car rental is available in three tariffs: BASE, TOP, and VIP. The BASE tariff includes a basic package of services — 200 km of mileage per day, with a charge of 5-15 Dhs for each extra kilometer. The TOP tariff offers an extended package of services and includes 300 km of daily mileage, with a charge of 5-15 Dhs for each kilometer exceeding the package. The VIP tariff consists of a premium set of options with unlimited mileage.
- Di Marca offers car rental services without a deposit for the TOP and VIP tariffs. When hiring a vehicle under the BASE tariff, the Renter must pay a security deposit (Loss Damage Waiver) of 3000-5000 Dhs, depending on the car model.
- Salik (road toll) is separately paid if the vehicle is rented under the BASE tariff. The cost of passing through each Salik gate is 5 Dhs. This road toll is not charged when renting a car under the TOP and VIP tariffs.
- Car delivery is free for vehicles rented under the TOP and VIP tariffs. If the Customer hires a car under the BASE tariff, he/she pays the delivery cost of 100 Dhs.
- Di Marca offers a reward system (DM Rewards) for customers renting cars under the TOP and VIP tariffs. They receive a 5% discount on the next rental. This offer does not apply to customers renting vehicles under the BASE tariff.
- Di Marca provides a gift set and chargers for customers hiring cars under the TOP and VIP tariff plans. These options are not available when renting under the BASE tariff.
- When paying by card, a commission is withheld from the Renter, which is 3% for rentals under the BASE tariff and 1% for rentals under the TOP and VIP tariffs
- When renting a sports car under the TOP or VIP tariff, customers have the following option: company representatives meet them at the airport with an SUV and deliver the luggage to the hotel. The service is not available when renting a car under the BASE tariff.
- The Customer has to pay all the expenses (Damage, Traffic fines, Fuel, Extra Km).
- Upon request, a child car seat is provided free of charge when renting a car under any of the tariffs.
4. Indemnity
The Owner is only responsible for the loss or charges suffered by the Renter or Third Parties, related to the rented car, where such loss or damage was caused intentionally or through gross negligence on the Owner’s side. In all other cases, the Owner cannot accept any such liability and the Renter shall hold the Owner immune against such claims.
5. Conditions of Use
The Renter is expected to look after the vehicle carefully, and in particular not to allow it to be used:
- To carry persons or property for commercial gain;
- To propel or tow any vehicle, trailer or other object;
- In any race, test or contest;
- While the Renter or any other driver of the car is under the influence of alcohol, hallucinatory drugs, narcotics, barbiturates, or any other substance, impairing consciousness or ability to react.
- In contravention of any customs, traffic, or other regulations;
- By any person other than the Renter unless such person has been designated by the Owner provided on the front page of this agreement.
- Outside the country of rental (UAE) unless otherwise pre-authorized with permission of the Owner or;
- In geographical areas which the Owner has defined as restricted ones.
- No vehicle shall be driven by a person less than 25 years old. A driving license for locals and non-residents should be more than one (1) year old.
- We set a speed limit of 160 km/h for all our cars. In case the Renter exceeds it more than 3 times, the rental will be stopped, and the car will be taken from him/her without any refund.
6. Insurance Policy
- The Owner provides insurance coverage for people, using the vehicle with his permission (and not otherwise), in accordance with an automobile liability insurance policy, which is available for inspection.
- In case of any accident caused by the Renter, he/she must pay insurance expenses and 20% of extra cost for the vehicle parts.
7. Accidents, Thefts
In case of an accident (with or without damage to the vehicle) and/or any personal injuries, the police have to be called to the scene of the event, and the Renter has to insist on obtaining the “Police Report”. In case of theft of the vehicle or parts of it, the Renter must report this to the police and obtain the “Police Report” and forward the mentioned “Police Report” to the Owner.
Any accident, damage, loss, or theft related to the vehicle must be reported to the Owner immediately. Upon request of the Owner, an accident report must be completed. The Renter must secure all data of all parties, as well as of any witnesses, to complete the mentioned accident report.
Under no circumstances, claims by third parties must be accepted by the Renter. The Renter is obliged to assist the Owner and/or its insurance companies in all claims or legal affairs connected with an accident or possible damage.
These responsibilities of the Renter shall apply accordingly in case of theft. No repairs are to be carried out on the vehicle without the prior approval of the Owner. If the Renter violates any of these regulations, especially if no Police Report can be presented to the Owner, even an accepted and paid LDW may not release the Renter from indemnities.
The Renter of the vehicle must obtain a police report. If the police report/repair letter cannot identify the third party, Di Marca Rental Car LLC reserves the right to recover the excess liability (AED 7,500) from the customer. Customers are responsible for the damage and punctures of tyres.
8. Personal Data
The Renter acknowledges the person-related data in this rental agreement is automatically processed. They agree expressly that this data can be communicated to third parties, especially for credit protection purposes.
9. Government Law & Jurisdiction
This Agreement shall in all respects be governed by and be construed and interpreted and take effect under the law of the United Arab Emirates applicable to the Emirate, where it is executed. The parties irrevocably submit to the non-exclusive jurisdiction of the courts of such Emirate.
10. Loss Damage Waiver
By renting a car under the BASE tariff and placing his/her initials in the space “Accept” on the front page, the Renter accepts the obligation to pay a supplementary fee in accordance with currently valid price lists. Otherwise, in case of damages, loss or theft of the vehicle or parts of it, the Renter assumes the obligation to pay a supplementary fee in accordance with currently valid price lists. Otherwise, in case of damages or loss or theft of the vehicle or parts of it, the Renter shall be liable in accordance with Clause 2 of these Standard Terms and Conditions of Rental. The Loss Damage Waiver does not exempt from liability in case of gross negligence or deliberate contravention of the rental conditions, legal regulations or insurance conditions by the Renter.
11. Personal Accident Coverage
By placing his initials in the space “Personal Accident Insurance” on the front page, the Renter agrees to pay an additional fee as stated in the valid price list hereby. Hence, the Renter acquires a personal accident insurance at the cost shown in the valid price lists.
12. Language
In the event of the conflict, the text of this agreement in the English language and the text of this Agreement in the Arabic language or any other Arabic translation and any competent court determining that such Arabic text or translation shall prevail, it is agreed the English text of this Agreement shall, nevertheless, be used to assist in any interpretation.
13. Cancellation Policy
- 30 days or more before day of rental start - 20% charge of total amount
- 14 days or less before of rental start - 40% charge of total amount
- 7 days before of rental start - 60% charge of total amount
- 3 days before or less of rental start - 100% charge of total amount
- If the Renter fails to turn up at the agreed time and date - 100% charge of total amount
